People across the country love them some Chick-fil-A, and there’s a very simple reason as to why.
“Employees at Chick-fil-A were the most likely of the 15 chains surveyed to say “please” and “thank you,“ and to smile at drive-thru customers. Chick-fil-A workers were also as the second most likely to have a “pleasant demeanor,” only topped by the up-and-coming fast-food chain PDQ,” Business Insider reports.
In an age when there are so many fast dining options, customer service can go a long way.
A survey found that Chick-fil-A is the most likely of 15 competitors to say “thank you,” during a drive thru. Additionally, they made eye contact 87.9 percent of the time.
“It’s all about speed and accuracy, but we know our customers appreciate that we can be nice while being fast and accurate,” Mark Moraitakis, senior director of hospitality and service design for Chick-fil-A, told QSR. ”Eye contact and smiling go a long way in the drive-thru experience.”
It’s that simple. Be nice, and people will want to come back for more!