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The proliferation of review sites such as Yelp and TripAdvisor has led many to opine on any number of topics. Many such reviews focus on fine-dining or lodging experiences.


However, one gent in England decided to leave a review about his recent accommodations. Makes sense, except he was in jail.

West Midlands Police booked the 24-year-old from Erdington, a suburb of Birmingham, England, into a state-of-the-art “custody suite” in Perry Barr on June 29. He was detained for all of 16 hours, but that was enough to make an impression.

West Midlands Police apparently enjoyed the review enough they posted it to the news section of their website.

(West Midlands Police)
(West Midlands Police)

In the post, they noted:

In his inspection report he comments on “how modern and clean the building looks” and praises the attentive service by staff applauding how he was “dealt with promptly by a custody officer and shown to a cell.”

He continues: “Once in my cell I was pleasantly surprised by the cleanliness and décor…neutrally decorated to please all parties but done to a high standard.”

The balanced summary did raise concerns over a hair found near the en-suite toilet − though the author later admitted it was probably his own − and felt that cups of tea could have been provided more promptly.

Whilst overall impressed with the review, authorities did raise one objection. The reviewer only gave the “custody suite” three stars.

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“We feel it’s a five-star facility: it’s designed to be safer for staff and guests and the more efficient check-in process means we can get arresting officers back out on the streets more quickly,” Chief Inspector Paul Minor, the criminal justice manager for West Midlands Police, said in the post.

Maybe police can make a few bucks off the suite on Airbnb.

Everyone’s hoping for positive customer reviews online — even jails West Midlands Police
Todd DeFeo About the author:
Todd DeFeo is a writer, marketer and wanderer. Follow Todd on Twitter and check out his blog, The Travel Trolley.
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