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One Georgia family is glad to be alive after a harrowing incident in a car wash last week.

Over the weekend, the Mitchell family visited the Conyers Car Wash in Conyers, Ga., to wash their newly purchased 2017 vehicle.

While Arthur and Natasha Mitchell were in the car wash, a large roller mop broke free and fell on the family’s car, crushing their windshield and trapping them inside.

“My husband is hitting the horn, I’m trying to figure out how I am going to get out of the car,” Natasha said.

Not only was the family trapped in their car, they also feared for their lives.

“My head is going to get cut off because this thing is coming at my face, glass is hitting me, and I’m like, ‘I’m going to die,’” Natasha shared.

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However, what bothered the family the most about the whole ordeal was the lack of concern shown by the employees and the owner of the car wash.

“The thing that hurt the most, the owner never apologized at all,” Natasha shared.

Cell phone video shared by the Mitchells shows car wash employees working to free the car, which according the family took over four hours.

The family is speaking out because they feel like they need to make sure this doesn’t happen to anyone else.

“How would I feel if someone lost a life because of the negligence of the establishment?” said Arthur.

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They also find it disturbing that the car wash owner had his business up and running less than 24 hours after the incident.

“He was more concerned with getting his establishment back open to make money,” Arthur said.

The co-owner of the establishment, Steven Lee, told WSB-TV that this has never happened before and that is was just an accident.

Lee also said that he has apologized to the family and that the car wash is providing the family with a rental car while they sort out the accident with their insurance.

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