A 911 operator in Houston, Texas, is facing criticism this week after her superiors claim she hung up on people in need of help — because she didn’t want to talk to anyone.
According to NewsFix, “Crenshanda Williams has been charged with interference with an emergency telephone call.”
Supervisors noticed that Williams’ calls often ended very quickly. Williams has been an employee of the Emergency Call Center since 2014, and in that time had a high average of calls that lasted less than 20 seconds. Two calls in particular, in which Williams essentially ignored her duty, caught the attention of her superiors.
In one incident, Williams answered a call from someone reporting a robbery; she is heard on police recordings emitting an audible sigh, then hanging up. The caller later tried again and got through to someone else. By the time police were dispatched after the second call, someone had died at the scene.
In another recording, Williams is heard saying that “ain’t nobody got time for this…for real” after an a security guard called in a report of reckless driving.
One caller who claims to have been disconnected by Williams explained the frustration of getting hung up on by 911 to NBC.
“Nobody, nobody is going to help you,” Hua Li said of the robbery he called in. “You’re on your own.”