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It’s been nearly 20 years since JonBenét Ramsey was found murdered in her family’s Colorado home, and the case is still wide open.

On Sunday night, the woman who answered Patsy Ramsey’s frantic 911 call just moments after a ransom note was found spoke for the first time in the CBS docu-series, “The Case of: JonBenét Ramsey.”

“This is the first time that anyone’s asked for my opinion in 20 years,” Kim Archuleta said Sunday. “I just remember having that sunken feeling, like something wasn’t right. The problem was, if you hear the frantic [tone] in her voice when she’s speaking to me, where she couldn’t even answer my questions, it immediately stopped.”

According to investigators, Patsy Ramsey made the call after 5 a.m. on December 26, 1996, to report the two-and-a-half page note she found in her home demanding a ransom of $118,000 for her daughter. JonBenét’s lifeless body was found in the basement by her father, John Ramsey, later that day.

RELATED: This is what happened the moment Burke Ramsey learned his sister JonBenét was gone

It’s been said that before Patsy Ramsey hung up the phone, several voices could be heard on the line.

“What bothered me immensely [after hanging up], it sounded like she said ‘Okay, we’ve called the police, now what?'” Archuleta said. “And that disturbed me. So I remained on the phone, trying to hear what was being said.”

“It sounded like there were two voices in the room, maybe three different ones,” Archuleta added. “I had a bad feeling about this. To me, it seemed rehearsed … that’s never changed.”

Archuleta told investigators that when police came to her home, she was not allowed to answer any questions until a case had been made. She said that she was never questioned during the 1999 grand jury proceedings that cleared John and Patsy Ramsey.

“There were things being said that somebody needed to know,” Archuleta explained. “It was never addressed. I think it would have really turned the case around.”

RELATED: JonBenét’s father opens up about his heartbreaking search and when he ultimately found her body

“The Case Of” is just one of several docu-series centered around the case. In the three-part series, investigators Laura Richards, a former Scotland Yard behavioral analyst, and Jim Clemente, a retired FBI profiler, open the case again and reexamine all of the evidence.

In the premiere episode, investigators listen to the tape again, this time, with noise reduction technology. In the investigation, Richards and Clemente believe they can hear a male voice saying, “We’re not speaking to you,” followed by a woman’s voice saying, “What did you do?” and a “smaller voice” saying, “What did you find?”

Part two of “The Case Of: JonBenét Ramsey” airs on CBS Monday at 9 p.m. ET.


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