In an attempt to resolve ongoing issues, TxDOT is suspending pay-by-mail invoices and violations

Drivers wanting to use the new Westpark Tollway will need an EZ Tag transponder, like the one shown on a car windshield Wednesday, April 28, 2004 in Houston, to use the new turnpike when it opens Satdurday, May 1. Drivers won't find a single solitary toll booth on the first fully automated independent tollway built in the United States. Toll plazas are replaced by gantries on the main lanes and selected ramps that automatically read the radio transponder tags on windshields that pass underneath. (AP Photo/David J. Phillip)

The Texas Department of Transportation (TxDOT) announced on Facebook  they are suspending their pay-by-mail invoices and violations as they work to resolve billing issues.

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Working for the past few weeks to fix billing errors causing incorrect overcharges for EZTag, TxTag and TollTag customers, TxDOT blamed the billing errors on attempts to get the tags to work in other states.

Many of the erroneous bills, however, were connected to Houston’s Grand Parkway.

Customers complained their bills were incorrect, and, when they tried to call TxDOT to straighten out the issue, they were met with long hold times and inefficient service.

According to TxDOT, the long call times were due to the number of people affected by the errors.

But now the state’s transportation agency is suspending the invoicing system entirely while they continue to correct the issues:

Since the agency is already working to correct those issues, customers receiving an incorrect bill do not need to call TxDOT to report it.

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If customers still want to talk to a customer representative to ease their minds, TxDOT is increasing its customer service hours to Monday through Friday from 8:00 a.m. to 7:00 p.m.

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