Leo Gillick
Whether it’s due to an overwhelming amount of packages or simply incompetence, UPS is, by far, one of the worst delivery companies I have ever had the displeasure of having multiple packages lost by. But, they’ve allegedly taken their incompetence to a whole new level by simply giving away a woman’s very expensive UPS package to the completely wrong person.
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Alicia had planned a wonderful, thoughtful gift for her husband. Herself, along with a few others, had chipped in for a high-end Sonos record player and speaker system. It came to around $1,000 and was going to be the highlight of his birthday gifts.
But tracking the expensive package, Alicia noticed something was amiss on the UPS delivery website. The initial destination, her house, was no longer the delivery point for her parcel. Instead, for some reason, it was now headed to a UPS drop-off point about 10 minutes from her house. She hadn’t changed it, and she didn’t suspect anything quite yet.
When the UPS package was dropped off at the rerouted destination, she made her way there, ID in hand. However, she was told by the clerk that someone with her ID had been in only 90 minutes before and swiped the expensive gift.
Package Stealing Postal Perp
Alicia was very confused as to how someone could have come into a UPS drop-off point, pretending to be her, and stolen her package. It implied multiple layers of identity theft. They will have had to know her UPS details, have a copy of her identification, and know when and what was being delivered.
She was outraged and demanded to see the footage of who had stolen her rerouted UPS package. The CCTV showed a woman that Alicia had never seen before. But the thief obviously knew who Alicia was.
The package-stealing person claimed she was picking up the gift on behalf of Alicia. She even had a notarized copy of her ID. The clerk confirmed that the picture on the forged paper was, in fact, Alicia. Somehow, they had been able to track the package from UPS, knew what was in it, attain her ID, and then track its delivery.
Alicia still doesn’t know how they managed to get all her information. Of course, as UPS always does, they claimed none of the blame was on them. I’m amazed she even managed to speak to customer service.
“Our Security team has investigated and determined that the customer, unfortunately, is a victim of a social engineering fraud scheme which allowed a fraudster to reroute and pick up this package,” UPS spokesman Jim Mayer said in an emailed statement to Steve On Your Side. “We recommend the customer contact the police to file a theft report, and to contact Sonos for reimbursement or replacement of the items.”
Since the event, Sonos has done the right thing. They sent her a replacement for the expensive audio equipment.
